Important Notice: Essential system upgrades will be taking place between Saturday 11th May at 9:00am to Sunday 12th May at 3:00pm.
During this time, you will be unable to register as a new customer, place orders for products and services or update your personal profile.
Exams booked for this period will be unaffected and can be accessed via My CII Dashboard.
Contact us
As part of our commitment to maintaining high levels of customer service, we're committed to using best practice and implementing policies and procedures to ensure our customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within our products and services.
Customer Service (UK)
Head office
Chartered Insurance Institute
3rd Floor, 20 Fenchurch Street
London
EC3M 3BY
Contact details
Telephone service - Mon to Fri: 9am – 5pm (GMT)
+44 (0)20 8989 8464
customer.serv@cii.co.uk
Webchat - Mon to Fri: 8am - 6pm
Examination support
Review our support section if you have questions about your examination entry confirmation, permit or our assessment policies.
Feedback and complaints
Tell us what we're doing well or how we can do things better.