About Us
Annual Report 2023
The Chartered Insurance Institute (‘Institute’) is a Royal Charter corporation founded in 1912 and comprises a group of companies including two professional membership bodies – the CII and PFS – spanning the insurance and personal finance sectors. Our 120,000 members are grouped into five communities – broking, claims management and underwriting in the insurance sector, and financial planning and mortgage advice in the personal finance sector.
As the leading global professional membership body for the insurance sector, the CII represents around 80,000 members across the UK and internationally, with offices in London, Dubai and Hong Kong.
The Personal Finance Society (PFS) is the pre-eminent professional membership body in financial planning. It represents around 40,000 members across the UK and internationally.
The Institute is the umbrella organisation that unites these bodies. All members of both CII/CIIHK and the PFS are also members of the Institute. The Institute’s staff team and infrastructure work to deliver the public value mission set out in our Charter, including the services provided to members.
As a Royal Charter body, the Institute has the right to confer Chartered titles on individuals and organisations.
The Institute is regulated by Ofqual, CCEA (Northern Ireland) and Qualifications Wales as an awarding organisation, requiring us to deliver regulated qualifications to exacting standards.
Finally, as an Accredited Body licensed by the Financial Conduct Authority the Institute oversees the qualifications status, adherence to its ethical code, and continuing professional development of members who require a Statement of Professional Standing (SPS), an annual licence required by Retail Investment Advisers. These functions have been regulated in the United Kingdom since December 2012, when the Retail Distribution Review (RDR) came into force.
Our vision
CII and PFS professionals will build a world which delivers ever greater financial resilience for individuals and societies more broadly.
Our mission statement
The overarching purpose of the Institute is to educate and support our members to deliver services to the highest professional standards and to advocate for the public good. By doing this, we will build and maintain public trust in the insurance, financial planning and mortgage advice professions.
Our current focus
In 2021 we invited all our stakeholders to help shape the future of our profession by having their say on how the CII Group, and the communities and societies, local institutes, and regional committees that exist within it, operate – and thereby to shape the CII strategy. In doing so we were aware of the need for further evolution to meet member, student and corporate customer needs going forward.
Following this consultation, in April 2023 we published a new strategic plan covering the years 2023-2027 and a clear set of actions and KPIs for 2023. In this report we update on our performance in 2023 against these measures.
