Terms and conditions

Consumers Terms and Conditions

Chartered Insurance Institute and Subsidiary Companies, Terms and Conditions for the Sale of and/or Provision of Goods and Services and Use of the Website

The Website is offered to you conditional on your agreement with these terms and conditions (the “Terms and Conditions”) and your continued use of it signifies agreement with them in their entirety.

Please read this carefully as it affects your legal rights and sets out in these Terms and Conditions on which we, The Chartered Insurance Institute ("us", "we", "CII", "Chartered Insurance Institute"), will allow you to use this website (the "Website”, which for the avoidance of doubt includes any Restricted area which is accessed by CII Members, registered users or subscribers) and the information contained within it.

All goods and services sold by CII, (which also includes those provided free of charge to customers from time to time), whether purchased online through the Website or offline by telephone or paper order, shall be and are subject to these Terms and Conditions and any reference to purchasing goods and services on the Website shall refer in equal measure to any such goods or services purchased offline.

Purchasing Goods and Services

1. We offer the opportunity to purchase certain goods and services on the Website and Offline, including applications, registrations and payment for examinations, assessments, study materials and courses. “Offline” refers to brochures and other printed publications produced by the CII from time to time. Please review all of the information which you intend to submit before you make payment. By submitting this information, you confirm that all of it is accurate, true and complete.

2. If we accept your offer and agree to enter into a contract with you, we will keep a record of the transaction for a period of 6 years.

Price

3. The Price means the price for the goods or services, inclusive of VAT. Prices quoted on our Website and Offline are in pounds sterling. Prices quoted in other currencies are for information only. Goods and services must be paid in pounds sterling. The CII will not accept liability for any local taxes or charges, including currency conversion charges applied by your bank or payment processor. Where relevant, standard delivery charges will be applied at the checkout (for web purchases) and are detailed on the relevant application form (for Offline purchases). Expedited deliveries may incur additional postage charges which will be communicated and agreed in advance between us.

Payment

4. When you offer to purchase any goods or services from us Offline, by telephone, by paper application form or on the Website by clicking the 'Submit' button, you agree to these Terms and Conditions. By completing and submitting the paper application form / electronic order form or ordering by telephone, you are making an offer to purchase goods or services which, if accepted by us, will result in a binding contract. We reserve the right to refuse your order, in which case you will be notified accordingly.

5. The Price, in pounds sterling, may be paid by credit or charge/debit card (some paper orders and overseas orders are paid by cheque or bankers draft). The Price will be deducted from your card if and when we have accepted your order. If your order is not accepted by us we will inform you.

Cancellation and Termination

6. In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a right of cancellation in respect of the goods and services sold by the CII, which right shall (subject to the Regulations) expire fourteen calendar days from the day on which either the goods are received by you, or a person nominated to receive the goods on your behalf, or your order for services is accepted by the CII.

7. If you wish to cancel, you must notify Customer Services by email (serv@cii.co.uk). Where goods have been supplied to you prior to such cancellation they must be returned to us, in the condition in which they were supplied to you, at your expense. Reimbursement for any monies paid by you, including standard delivery costs, which relate to the cancellation will be sent to you within fourteen days of receiving the notice of cancellation or if goods are to be returned to us, within fourteen days of their receipt or proof of sending.

8. Note:No right of cancellation or refund is available in respect of ebooks or any other electronic download of the goods and services once the download has started. You acknowledge that, by commencing the download of the goods or services, your right to cancel under 29(1) of the Regulations will be lost.

9. Any request for entry to an exam received less than fourteen (14) days before the exam date shall be treated as express consent for the CII to provide a service. This express consent will also be treated as formal acknowledgement by you that your rights to cancellation under Regulation 29(1) of the Regulations will be lost upon receipt of your application form by the CII.

10. In the event of less than fourteen (14) days’ notice of cancellation being given in respect of an entry for an exam sat online, and if, where applicable, the CII is unable to recover costs suffered as a result of such short notice cancellation, then the CII can recover these costs from you.

11. We may (at our option) suspend performance of the services or terminate the contract at any stage if it appears to us that you have not complied with these Terms and Conditions.

Force Majeure

12. We reserve the right to cancel, suspend or vary the operation of our obligations to you if events occur which are beyond the reasonable control of CII, including (but without prejudice to the generality of the foregoing) fire, flood, storms, plant breakdown, strikes, lock outs, riot, hostilities, non-availability of material or suppliers, epidemic or pandemic disease or any other event outside our control; and we shall not be held liable for any breach of contract or in tort resulting from such an event.

13. We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

Warranties and Liability

14. We will perform any services with reasonable skill and care. Except as otherwise provided in these Terms and Conditions, and except where goods or services are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, representations and undertakings, whether express or implied, statutory or otherwise, including but not limited to warranties of satisfactory quality, accuracy, fitness for a particular purpose and of non-infringement of the rights of a third party, are hereby excluded to the fullest extent permitted by law. Where goods or services are sold to a person dealing as a consumer, nothing in these Terms and Conditions shall affect his or her statutory rights.

15. Our liability (if any) under these Terms and Conditions in respect of any defect in the goods or services or of any duty owed to you under these Terms and Conditions will be limited to the Price paid by you or if lower, the amount available under any responding insurance policy.

16. Nothing within these Terms and Conditions operates so as to exclude, limit or restrict our liability for death or personal injury.

Limitation of Liability and Disclaimers

17. We do our best to ensure that the information on the Website and our Offline publications are accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of that information and cannot be held liable for any use you make or reliance you place on it, except as specifically agreed with us in any further agreement we may make with you in writing.

18. You will indemnify CII against any and all claims, damages, losses, liabilities and costs arising from and in connection with your use and/or abuse of the Website or your breach of these Terms and Conditions.

19. Any link (be it a hyperlink or other referral device) provided by the CII on the Website (including any Restricted area) or in an Offline publication, is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links either to or from the Website or for the legal consequences of your entering into any contracts with the third parties that have these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.

20. Access to, and use of, the Website is at your own risk and we do not warrant that the use of the Website will be uninterrupted or error free or that any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection.

Vexatious and Abusive Communication and Behaviour

21. CII employees and people undertaking work on behalf of the CII will not be subjected to harassment and will not engage with customers (whether members or non-members) who become abusive or whose complaints/enquiries are vexatious. Repeated complaints/enquiries from people who are abusive or vexatious may result in a complaint/enquiry taking longer to complete than necessary. The CII reserves the right to cease to communicate with a customer about a particular matter, or at all, if communication with the CII is felt to be abusive or vexatious. The CII may also take disciplinary action against any member who is found to have demonstrated abusive or vexatious behaviour and is in breach of the CII Code of Ethics. All forms of communication including email, letter and telephone or face to face conversations, are covered by this policy.

Intellectual Property Rights

22. All Intellectual Property Rights and goodwill in Offline publications or relating to the contents of the Website belong to either ourselves or to our suppliers.

23. In particular, the CII asserts its ownership of the trademarks displayed in relation to names, exams, assessments, qualifications and exam titles (whether registered or not) and nothing contained in these Terms and Conditions or the Website should be construed as granting by implication, estoppel, or otherwise, any licence or right to use any of the trademarks whether Offline or online without our permission. However, copying and printing of those webpages which contain the trademarks is permitted within the scope of the licence contained at "Your use of the Website" below.

Your use of the Website

24. The following Terms and Conditions apply to your use of the Website, subject at all times to any additional restrictions imposed by a copyright holder of any licensed content on the Website:

(a) You may download to a local hard disk and print extracts from the Website solely for personal use.

(b) You may not reproduce part or all of the contents of the Website in any form unless it is for personal use.

(c) You may not copy or otherwise incorporate into, or store in, any other website, electronic retrieval system, publication or other work any of the content of the Website in any form (whether hard copy, electronic or other).

(d) You may not frame or link to the Website or any part of it without our express permission.

(e) Where you have the opportunity to add or post content to the Website (including any Restricted area of the Website) you must only do so to send messages and material that are proper and appropriate to it and you shall not do any of the following:

(f) defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy or intellectual property rights where applicable) of others;

(g) publish, post, distribute or disseminate any material which is obscene, indecent or unlawful;

(h) advertise or offer to sell any goods or services, or conduct or forward surveys, contests, or chain letters;

(i) upload files that contain software or other material protected by intellectual property laws (or by rights of confidentiality or privacy, where applicable) unless you own or control the rights thereto or have received all necessary consents;

(j) upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of our or another's computer;

(k) upload files which contain an active hyperlink to another website;

(l) delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded;

(m) falsify the origin or source of software or other material contained in a file that is uploaded; and/or

(n) download any file posted by another user of the Community Area that you know, or reasonably should know, cannot be legally distributed in such manner.

(o) We shall be entitled at any time to delete, remove or suspend the whole, or any part, of any content added or posted to the Website without notice and without incurring any liability.

(p) By logging in to the Website and creating a user profile, you confirm that the e-mail address you provide is solely accessible by you and is secure from any external third-party access.

(q) You are solely responsible in all respects for all use of and protecting the confidentiality of any log-in details (username and password) given to you or selected by you for use on the Website. Such log-in details may only be used by you personally and you may not share these with or transfer them to any third parties. You must notify CII immediately of any unauthorised use of your log-in details or any other breach of security regarding the Website which comes to your attention.

RevisionMate Forums

25. The purpose of the discussion forums is for students to post questions to fellow students on topics that are causing difficulty. This includes discussion regarding general topics around the corresponding unit and the end of chapter questions within. Coursework questions should not be discussed, in accordance with the CII’s policies around plagiarism.

In addition to clause 24 above, users of the discussion forums are not permitted to:

(a) advertise, share, sell or discuss the products or services of providers other than the CII;

(b) facilitate the sharing or selling of products or services of providers other than the CII;

(c) request, share or sell CII products including but not limited to mock exam papers, past exam papers and second hand books;

(d) facilitate the requesting, sharing or selling of CII products including but not limited to mock exam papers, past exam papers and second hand books.

Failure to comply with the above Terms and Conditions below may result in you being unable to comment on the forums, your post being taken down and in more serious cases, disciplinary action being taken against you by the CII.

Data Protection & Privacy

26. We comply with the Data Protection Act 2018, the United Kingdom General Data Protection Regulation (“UK GDPR”) and where applicable with the EU General Data Protection Regulation ("GDPR"), as amended, supplemented or replaced from time to time. We will use our best endeavours to safeguard the privacy of our users. If we process any personal data about you, we will do so in accordance with our Privacy Statement.

27. CCTV is in operation at our testing centres and recording takes places during remote invigilation sessions for several reasons, including to monitor examination performance and fulfil our disciplinary and regulatory functions. By attending an examination, you are giving your consent to being recorded at the centres and via remote invigilation. When enrolling onto a coursework, mixed assessment or dissertation unit, you may be asked to participate in an authenticity interview which will be recorded. By enrolling on your course you are consenting to this interview being recorded. You must participate and cooperate with any interview or investigation to establish your identity and/or the authenticity of your work.

28. For RevisionMate users, the data processed under these Terms and Conditions shall be limited to the names and email addresses of registered users. This data shall be processed throughout the duration of the provision of these services for the purpose of providing these services. When submitting coursework or assignments through RevisionMate, these will be passed through third party plagiarism detection software (turnitin https://www.turnitin.com), provided by a third party provider. As a result, you will be required to accept that third party provider’s terms & conditions, and you are consenting to your personal data (your name and email address) being processed and stored in the USA.

29. Your coursework assignments, along with your name and email address, will be passed to a third party plagiarism detection software provider based in the USA. As a result, there will be a transfer of your personal data to the USA. To undertake an assessment by coursework, you will be required to accept the third party provider’s terms and conditions and you are consenting to your personal data being processed and stored in the USA for the purposes of plagiarism and AI detection.

30. Our assessment platform service provider, PSI Services (UK) Limited, are delivering some of their services from the USA. By booking your CII exam you are consenting to your personal data being processed and stored in the USA for assessment purposes. We will comply with applicable laws about international data transfers. Your personal data will not be processed or stored in the USA for longer than is necessary. 

Information to Improve Our Website

31. We collect information automatically about your visit to our Website. This information is used to help us follow browsing preferences on our Website so that we can regularly improve our service.

Cookies

32. The main use of cookies is to assist your use of the Website, and allow you to access Restricted areas of the Website without entering your personal details each time. However, in certain areas of the Website we may use cookies to collect and store information about you and how you use the Website. If you do not want cookies to be used in this way, you can set your browser to disable them. For more details on cookies and disabling them you may wish to visit www.aboutcookies.org.

General Notices

33. We reserve the right to change these Terms and Conditions under which the Website is offered at any time. Any such change in these Terms and Conditions will be effective once reflected in the text of the Terms and Conditions and published on this webpage or Offline. You should check these Terms and Conditions periodically to ensure that you are aware of, and complying with, the current version.

34. Nothing in these Terms and Conditions is intended to confer a benefit on, or to be enforceable by, any person who is not a party to these Terms and Conditions, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

35. The interpretation, construction, effect and enforceability of these Terms and Conditions shall be governed by English Law, and you and we agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes.

Additional Terms and Conditions

36. Please note the CII assessment policies on the Rules and Policies webpage. These policies are additional terms and conditions and relate to entering and sitting of assessments and the subsequent issue of assessment results. Please note that by entering any assessment with the CII, you agree to be bound by these additional terms and conditions. Except where otherwise stated, CII products and services are designed for adults and are not available to those under the age of 16.

 

Last updated 11/2024