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Chartered Insurance Institute
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Complaints against members

This page contains information about how to make a complaint about a member.

The Chartered Insurance Institute (CII) encourages the highest professional standards in insurance and financial services worldwide.

All CII members commit to upholding professional standards when they join the CII and the Code of Ethics sets out principles which members are expected to follow. Alleged breaches of the Code are investigated and disciplinary procedures may be invoked.

Should you suspect a member of mis-conduct, a complaint can be made by completing the form in the Guide to Complaints against Members.

Pdf icon small Guide to Complaints Against Members»

The CII takes all complaints seriously and, where these occur, follows internal rules laid out in the Disciplinary Regulations and Disciplinary Procedure Rules.

Pdf icon small Disciplinary Regulations 2013 »

Pdf icon small Disciplinary Procedure Rules 2015 »


It should be noted that:

  • The CII has no authority to impose an order for financial award (including compensation) to the complainant in any circumstances.  If you require financial redress you will need to submit your complaint to the relevant regulator and/or consider a claim against the other party's professional indemnity insurance where appropriate.
  • Making a complaint against a CII member is not a substitute for taking legal action where appropriate.  If a complaint is currently or likely to be before the courts then the complaint will be stayed pending the determination of the courts.
  • If the complaint is being investigated by any other professional or regulatory body or other tribunal, then the CII will stay the complaint pending the determination of the other proceedings.
  • Not all errors made by a member will necessarily imply a breach of the Code of Ethics or lead to disciplinary action.  Disciplinary action may be appropriate, however, where errors are of a significant volume to indicate a possible lack of professional competence.
  • If a member has given advice which, in hindsight, turns out to have been flawed, and as a result of which you have suffered loss, this is a matter for their or their firm's professional indemnity insurers and you may need to seek legal advice on this.


Is it a Complaint or Whistleblowing?

Someone making a complaint has a vested interest in the issue they're complaining about. Someone blowing the whistle usually has no direct, personal interest in the dangerous or illegal behaviour they're raising.
 Whilstleblowing - Speaking Up »