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Chartered Insurance Institute
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Professional standards


The CII aims to raise the profile of the professionalism of its members and to ensure that all its own governance procedures conform to current best practice. In order for the public to recognise the calibre of the CII as a professional body, certain key policies should be formalised and representation from consumer and other bodies encouraged.

Not a member?

Members receive exclusive discounts on CII tuition, courses and exam entry.

Complaints against members

This page contains information about how to make a complaint about a member.

Whistleblowing – Speaking Up

We recognise that from time to time, our members may become concerned about something they see or hear at work. Some concerns could be relatively minor concerns about poor behaviour, while others might involve more serious concerns about wrongdoing.

Disciplinary and appeals

The CII promotes standards and competence and has a duty to ensure that its members are qualified for the work they do and observe the principles of best practice. The CII Disciplinary and Appeals process aims to uphold the standards and reputation of the insurance industry. 

Code of Ethics

We encourage the highest professional and ethical standards in insurance and financial services worldwide. Consumers and the membership of the CII expect all members to meet these standards and maintain the reputation of the CII by following the Code of Ethics.

Professional Standards Board

The role of the Professional Standards Board is to advise the CII Board of the CII on the setting of standards for achievement of excellence and to offer guidance on CII Member and CII Internal Governance Standards.

Regulatory Essentials

Please note that, due to recent regulatory changes and restructuring of the FSA, our factfiles are being widely updated and rewritten. The information on this page may be out of date or incorrect.

For information on the changes please refer to the Financial Conduct Authority website and/or that of the Bank of England's Prudential Regulation Authority.

Honorary fellowship

Honorary Fellowship was introduced with the CII's founding charter in 1912. It's terms have been reviewed over the years most recently in 2001 when the current scheme was re-launched and adopted by the AGM of 2002.

Diversity & Equality

The CII values and respects diversity and strives in all its activities to take account of and reflect the interests if all the people it serves.