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Chartered Insurance Institute
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Frequently asked questions (FAQs)

This section is updated as new queries are received and answered.

Updating your personal details

I have moved. What do I need to do?

Visit our website at to update your details.

Why can't I change my name online?

Because we need documentary evidence to ensure our records are updated correctly and you should submit this to Customer Service.

I have got married since I registered with you, how do I change my name?

Please send in a copy of your marriage certificate to Customer Service for us to update your records.