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Chartered Insurance Institute
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Contact us

Customer Service (UK)

42-48 High Road, 
South Woodford,
London, E18 2JP

Tel: +44 (0)20 8989 8464




Standard opening hours (UK)

Call Centre

8 a.m. - 6 p.m. Monday to Friday
Closed on Saturday and Sunday 


9 a.m. - 5 p.m. Monday to Friday
Closed on Saturday and Sunday



Further Information

City of London head office

Chartered Insurance Institute
1st Floor
21 Lombard Street

The CII is committed to using best practices and implementing policies and procedures to ensure that customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within all our products and services.


We welcome feedback, positive or otherwise, on all aspects of our service. You can do this by using the form below.

Please direct all general enquiries to

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Please note: Should your feedback  constitute an expression of dissatisfaction, thus a complaint, we will ensure this is dealt with under CII Complaints Policy.

Making a complaint

As part of our commitment to maintaining high levels of customer service, the CII has established a policy to ensure complaints are dealt with swiftly and completely.

So if you are unhappy with any aspect of our service, we welcome your comments. This will help us put things right for you and improve our service in general.

We take every complaint and comment seriously and are committed to addressing any issues that lead to complaints.

Pdf icon small View the CII complaints policy »



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